Got a question? Check out these Frequently Asked Questions (FAQs) to see if they can help. 

Topics:
Where is your store?
What payment methods do you accept?
What's your minimum for afterpay?
How much does shipping cost?
How long will it take for my parcel to arrive?
I want a product, but you don't have it stock, what can I do?
Why should we buy from you?
Do you have any rewards programmes?
How many discount codes can I use?
Where do you get your plushies from?
What does pre-order mean?
Can I cancel a pre order?
What does back-order mean?
How can I get my GST invoice?

 

Where is your store?

We currently have 2 stores in Auckland. We're in WestCity mall and Takapuna at 15C Hurstmere Road. Visit our Contact Us page for more info!

We also have a store in Nelson (129 Hardy Street) and Hamilton (660 Victoria Street), as well as Whangarei (2/10 John Street), Christchurch (300 Lincoln Road) and Dunedin (23 Princes Street)

What payment methods do you accept?
We currently accept bank transfer (for NZ customers), Paypal, Afterpay, credit card, and PoLi payments. If you are picking up in-store, you can also use cash or Eftpos. 

What's your minimum for afterpay?
We have a minimum of $30 to use afterpay on your purchase

How much does shipping cost?
Shipping is a $6 for Auckland, $7.9 for North Island, and $9.9 for South Island on all standard New Zealand orders. You can buy with confidence knowing exactly what you'll be paying at the checkout.
International shipping is only available for Non-Restricted items.  Shipping costs are calculated at checkout
We use NZ Post, Aramex and sometimes PBT couriers for our shipping.

How long will it take for my parcel to arrive?
This depends on a few factors, such as when in the week you place your order. Orders shouldn't take more than a week to arrive (unless they are a pre-order, this is stated in the product description if it is). Depending on your bank, transfers can take up to 2 days (excluding weekends) to clear, it will then be another day for your item to be packed and shipped and a further day for it to arrive. Items will generally arrive 2-4 working days after an order is placed. If your order is urgent, we recommend using paypal as your payment method as this payment clears instantly.

 

I want a product, but you don't have it stock, what can I do?
We aim to have a large range in stock all the time. Try doing a search (in the search bar) for the item and if it still doesn't show up, flick us an email on info@cardmerchant.co.nz . We can try to get the product in for you, it may be up to a 4 week wait (depending on the product, yugioh shouldn't be more than a 1 week wait). If it's a fairly retro product, we may not be able to get it in for you as it may be out of print, but flick us an email anyway and we'll see what we can do.

Why should we buy from you?
We'd like to think this one answers itself, but in case you need some more convincing, here's some of the reasons we think we're the best store in NZ!
- Dedicated staff who play the games so have real knowledge of the products
- Large range always in stock, we can also try to get in products for you if we don't have it in stock
- We're a NZ company, so no long waits for products and no unforseen shipping / tax charges
- Friendly and helpful staff who will do their best to ensure you're happy with your purchase
- locations across New Zealand
See our About Us page for more info!

Do you have any rewards programmes?
We do! For each $1 you spend, you earn 1 point. Once you've earned enough points, you can trade them in for free gifts! Create an account to get started accumulating those points! There should be a small black square on the right hand side of your screen that says "earn rewards", you can click this box for more info.

How many discount codes can I use?

Our website only allows one per order. So if you have a free shipping code (for example), you can still use this with a special advertised on the website :) If you're choosing to pick up your order, you can always place multiple orders to use different codes, which won't cost you any extra!

What does pre-order mean?
This means the product has not been released yet, but you can order it before it is released to ensure you get one from our first shipment. If something is marked as a pre-order, it will also have the date it is due in at the bottom of the description. Your entire order will ship once the pre-ordered goods come in.

Can I cancel a pre-order?
Pre-orders are locked in, so we do not allow cancellations of pre orders. Even on one-off occasions of us cancelling a pre-order, your refund will exclude fees we pay as these do not get refunded to us when we refund. Please see our full terms and conditions for more details, particularly clause 20.

What does back order mean?
This means it's a product we don't usually stock. Back order products are products you buy which we then order in for you. This allows us to be able to give you a larger rage of products to choose from. Generally back-orders will take 2-3 working days longer to process than regular orders.

How can I get my GST invoice?
These aren't automatically generated by our website, so for a GST reciept, please email us and we should be able to get one to you within one working day.

Still have a question? Feel free to email us on info@cardmerchant.co.nz or message our Facebook page.